Live Seller & Social Media Operator

Role Overview

As a Live Seller & Social Media Operator you will be the on-camera face and behind-the-scenes voice of Eco Brand Japan. You will energise livestream audiences, nurture our online community and collaborate with marketing and operations teams to spotlight pre-loved luxury pieces every day.

Key Responsibilities

• Host live selling sessions that educate, entertain and convert viewers into loyal customers.
• Present, explain and style pre-loved luxury bags and accessories with clear on-camera storytelling.
• Facilitate interactive chat conversations, respond to questions and highlight purchase incentives in real time.
• Coordinate with operations to process orders, confirm stock and prepare shipments following each show.
• Plan weekly content calendars that promote livestreams, new arrivals and brand campaigns across Instagram, TikTok and other key channels.
• Create and edit short-form videos, product spotlights and behind-the-scenes stories optimised for each platform.
• Publish content on schedule, uphold brand voice guidelines and ensure captions, hashtags and links drive measurable results.
• Monitor performance analytics, report insights and propose experiments that grow audience reach and sales.
• Follow all company compliance rules.

This overview reflects core responsibilities. Additional duties may evolve with business needs.

Qualifications & Requirements

• Fluent English communication skills with confidence speaking on camera; conversational Japanese is a plus.
• Previous experience in livestream selling, social media management or digital content creation.
• Experience working in brand representation and customer engagement.
• Comfort using video editing and design tools such as CapCut, Canva or equivalent software.
• Knowledge of social media analytics and content scheduling tools.
• Strong interest in luxury fashion brands and the global resale market.
• Organised self-starter who can manage multiple deadlines across shows, shoots and publishing schedules.
• Collaborative mindset with the ability to partner with creative, marketing and operations teams.
• Valid Visa to work in Japan; domestic applicants only.

What We Offer

• Comprehensive livestream and social media training led by experienced specialists.
• Performance incentives tied to sold items and campaign milestones.
• Hands-on exposure to an international luxury e-commerce environment.
• A creative, collaborative team culture where individuality is celebrated.

What You Need to Know

• Typical schedule: 5 hours per day, 3-5 days per week; probation period applies.
• Eligibility: Working Holiday Visa holders are not eligible to apply.

Interview Process

• Video conference (initial screen).
• In-person interview.
• Job offer.

Applicants living in Tokyo will be given priority. If you plan to relocate to the Greater Tokyo Area, please mention it in your cover letter.